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Rooms and Guests2 Guests, 1 Room
Key details

About Resort

Carretera A Punta Sam Sm6 Mza 2 Lot 7-8, Costa Mujeres, Mx, Cancun, Mexico

The adults-only Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort features a private stretch of white-sand beach, exhilarating pool parties, gourmet restaurants, and lively bars in a luxe setting. This five-star Cancun hotel offers complimentary Wi-Fi, fitness facilities, and 24-hour concierge service.

Rooms & Amenities

Rooms at Planet Hollywood Cancun provide stylish accommodations with signature PHabulous Bed mattresses and flat-screen TVs. Many include private balconies, while some suites offer swim-out access and living rooms. Guests can enjoy personalized services from their dedicated Personal Agents.

Dining & Refreshments

Dining options consist of up to 11 restaurants offering a variety of cuisines, including international and specialty dishes. Guests can dine in themed settings or opt for room service any time. The resort also features 11 bars for casual dining and drinks.

Leisure & Recreation

Planet Hollywood Cancun includes a lazy river and multiple swimming pools, alongside a private beach area. Guests can partake in activities such as the FlowRider® surf simulator and enjoy live entertainment throughout their stay. A PUMPED fitness center is also available.

Location & Accessibility

The resort is situated a 30-minute drive from Cancun International Airport, allowing for convenient arrivals and departures. It is positioned to provide easy access to attractions such as the ancient Mayan temples and luxury shopping venues in the area.

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Select your room type

The hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals
STAR Class Junior Suite Ocean View
Max:
4 persons
605 sq. feet 
Bed options:
2 King Size Beds
Shower
Balcony
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Junior Suite Swim Out
Max:
4 persons
605 sq. feet 
Bed options:
1 King-size bed
Shower
Private pool
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Junior Suite Ocean View
Max:
2 persons
605 sq. feet 
Bed options:
2 King Size Beds
Shower
Balcony
Check Prices
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Getting around

Explore a range of transportation options for your spa getaway

City Centre
Cancun 9.1 mi
Airports
Isla Mujeres (ISJ) 9.3 mi
Cancun (CUN) 21.1 mi

Facilities

The hotel offers amenities for your comfortable stay and unforgettable experiences

General

  • No smoking on site
  • Wi-Fi
  • Free parking
  • Safe deposit box
  • 24-hour reception
  • Express check-in/ -out
  • No pets allowed
  • 24-hour security
  • Hairdresser
  • Smoke detectors

Sports & Fitness

  • Fitness centre
  • Sports trainer

Services

  • Valet parking
  • Room service
  • Housekeeping
  • Car hire
  • Tours/Ticket assistance
  • Shops/Commercial services

Dining

  • Restaurant
  • Poolside snack bar
  • Snack bar

Children

  • Children's menu
  • Children's pool
  • Children's play area
  • Kids club

Spa & Leisure

  • Outdoor swimming pool
  • Beach access
  • Sun loungers
  • Entertainment
  • Garden area
  • Spa & wellness centre
  • Pedicure
  • Manicure
  • Waxing
  • Facial
  • Beauty treatment
  • Back massage
  • Full body massage
  • Foot massage
  • Pool with view
  • Make up services

Room features

  • Air conditioning
  • Mini-bar
  • Sitting area

Media

  • Flat-screen TV
  • AM/FM alarm clock
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Location

Carretera A Punta Sam Sm6 Mza 2 Lot 7-8, Costa Mujeres, Mx, Cancun, Mexico
Map view
Carretera A Punta Sam Sm6 Mza 2 Lot 7-8, Costa Mujeres, Mx, Cancun, Mexico
Nearby
Punta Sam Ferry Terminal
1000 ft
Restaurants
Picus
1300 ft
Avenida Rueda Medina

Reviews and Ratings <br />

Feedback from previous guests about their experience.
60%
loved the resort and would return for another relaxing stay
6.0/10
Guest rating
Rooms
5.2
Location
6.8
Service
6.2
Dining
5.0
Guest reviews
6.0/10
based on 5 reviews
7.5
7.5/10 based on 265 reviews
Elliot
United Kingdom, February  2025
5.0/10

My experience at this resort spa was quite a mixed bag. While I really appreciated the amenities such as the mini golf and lazy river, I was disappointed with the cleanliness of the rooms and the slow response from service when help was needed. The location felt somewhat isolated, which wasn't ideal for me. Overall, there were fun aspects, but they were overshadowed by the issues I encountered.

Rooms
5.0
The rooms had a noticeable mildew smell, and both showers had yellow water. Cleanliness was also a big concern, with bugs crawling around.
Service
5.0
While some staff members were exceptional and accommodating, I faced negligence with my cleaning request, having to wait for two days before anyone attended to it.
Location
5.0
The resort felt secluded, which I found inconvenient as it limited access to local attractions. It was gated and didn’t offer easy access out.
Dining
5.0
Dining options were very limited, which was a letdown considering the appeal of resort dining.
Facilities
6.0
While the amenities like the lazy river and mini golf were enjoyable, overall upkeep could be improved.
Ethan
United Kingdom, January  2025
6.8/10

My stay at the resort spa was enjoyable overall. The rooms were beautiful and relaxing, which made for a comfortable retreat. However, I did encounter some cleanliness issues in the beginning. The dining options were rather limited, and that was a letdown. Still, the amenities, like the pool and activities, added to the fun atmosphere of the resort.

Rooms
7.0
The rooms were just like the pictures, beautifully designed and very comfortable for relaxation, although I noticed some musty smells for the first few days.
Service
6.0
The staff was super friendly and encouraging during the organized activities, but I felt that they weren't quick to address any issues when they arose.
Location
8.0
The resort is located in a secluded, gated area which adds a sense of tranquility. However, I noticed that some areas were understaffed, affecting service.
Dining
5.0
The dining experience was quite limited, with very few options to choose from.
Facilities
8.0
Amenities like the lazy river and mini-golf were great, providing plenty of activities for families and individuals alike.
Scott
United Kingdom, January  2025
7.4/10

I had an enjoyable stay at this resort spa, with beautiful and comfortable rooms that really matched the pictures. The location was secluded which was perfect for relaxation, but I was frustrated by how long it took to get service at times. The facilities were well-equipped for leisure activities, although the dining options were quite limited. Overall, the stay offered good value for money despite a few hiccups with the service.

Rooms
9.0
The rooms were just like the pictures—beautiful, comfortable, and relaxing.
Service
6.0
While most staff members were accommodating, I did encounter some who were rude and condescending.
Location
8.0
The resort is located in a secluded area, providing peace and a beautiful backdrop for relaxation.
Dining
5.0
The dining options were very limited, offering mainly basic Chinese dishes, which was a bit disappointing.
Facilities
9.0
The facilities were impressive with great amenities like mini golf, basketball, and a lazy river, perfect for family activities.
Catherine
United Kingdom, December  2024
5.2/10

I had a mixed experience at this resort. While I loved the organized activities and found some staff members genuinely friendly, my room had a persistent musty odor that really affected my stay. The amenities like the mini golf and basketball court were fun, but the location had some downsides. Overall, it offered good value for the price, but there are definitely areas that need improvement.

Rooms
5.0
Unfortunately, the room had a musty smell that lingered throughout my stay, which was quite unpleasant.
Service
6.0
Some staff members were very friendly and supportive during activities, but there were issues when problems arose that seemed to put the burden back on the guest.
Location
5.0
The resort had great amenities like mini golf and a basketball court, but I found the location a bit inconvenient at times.
Dining
5.0
The dining options were quite limited, which was a bit disappointing.
Facilities
7.0
The resort offered nice amenities, but some areas felt understaffed, which affected service at times.
Joshua
United Kingdom, December  2024
6.2/10

I had a mixed experience at this resort. While the location was wonderful and the staff were accommodating, the cleanliness of the rooms left much to be desired. The amenities were decent, but the dining options could definitely use improvement. Overall, it's a good spot if you enjoy the setting but it fell short on cleanliness.

Rooms
5.0
The rooms were visually appealing but unfortunately not clean upon arrival. I found bugs crawling on the sink counter and in the tub.
Service
9.0
The service was exceptional, with staff like Josie and Jorge always ready to assist. They really seemed to understand English well and made everything smoother.
Location
8.0
The resort is located in a secluded and gated area, which makes it feel private and peaceful. Plus, it offers great amenities like mini golf and a lazy river.
Dining
5.0
The dining options were quite limited, which was disappointing. I did enjoy some fresh sushi, but overall it lacked variety.
Facilities
6.0
The facilities were decent with options like pools and spas, but the upkeep could be better to match the beautiful setting.
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Rooms and Guests2 Guests, 1 Room